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This research paper analyzes the role of pre-crisis
reputation for quality on consumers ’ perceptions of
product-related dangers and company responsibility
in product-harm crises with varying risk information.
We consider (non-) substantiated public
complaints incorporating low and moderate product-
related risks, as well as product-recall situations
involving serious risks to the health and safety of
consumers. Hypotheses are derived from theories
and concepts of consumer behavioural psychology.
These are then tested empirically by using an
online experiment. The effects of reputation are
analyzed across different crises contexts to derive
some general insights useful for crisis management.
In order to shed light on situational differences of
the reputation mechanism its effect on individual
crisis level will also be considered. In general, the
analysis fi nds that reputation for quality is capable
of positively infl uencing the perceptions of company
responsibility and thereby shielding the
manufacturer from receiving blame. However, an
established reputation for high product quality
prior to the crisis fails to positively impacting
consumers ’ perceptions of problem severity. The
crisis-specifi c effects of reputation turn out to be
ambivalent. On the basis of these fi ndings, recommendations
to crisis managers and relevant avenues
for future research are derived.
Adaptivity is prevalent in today’s software. Mobile devices
self-adapt to available network connections, washing machines
adapt to the amount of laundry, etc. Current approaches for engineering such systems facilitate the specification of adaptivity in the analysis and the technical design. However, the modeling of platform independent models for adaptivity in the logical design phase remains rather neglected causing a gap between the analysis and the technical design phase.
To overcome this situation, we propose an approach called Adapt Cases. Adapt Cases allow the explicit modeling of adaptivity with domain-specific means, enabling adaptivity to gather attention early in the software engineering process.
Since our approach is based on the concept of use cases it
is easy adoptable in new and even running projects that
use the UML as a specification language, and additionally,
can be easily incorporated into model-based development
environments.