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In mehreren Studien konnte bislang belegt werden, dass die soziale Kompetenz des Servicepersonals die mit Abstand wichtigste Determinante der Kundenzufriedenheit darstellt. Keine der Studien beschäftigte sich bislang jedoch mit der Bedeutung der sozialen Kompetenz im Discount-Sektor. Es wird angenommen, dass die Zufriedenheit der Kunden in diesem Bereich weniger stark von der sozialen Kompetenz des Servicepersonals als vielmehr von der Produktqualität beeinflusst wird. In einer Befragung von 1067 Passagieren einer Low-Cost-Airline ließ sich dies bestätigen. Für die Zufriedenheit der Kunden ist die Produktqualität etwa 9 Mal wichtiger als die soziale Kompetenz des Servicepersonals. Ähnliche Ergebnisse finden sich im Hinblick auf die Kundenbindung sowie die Bereitschaft der Kunden, das Dienstleistungsunternehmen weiterzuempfehlen. Dabei kommt der Höhe des Flugpreises eine wichtige Funktion zu.
The establishment of successful clinical information logistics (CIL) within the care processes is one of the main objectives of strategic health IT management in hospitals. While technical realisations in terms of useful, usable and interoperable IT solutions are essential precursors of CIL, there is limited empirical research on what socio-organisational factors underlie an innovation-friendly culture and how they can affect successful information provision. We applied factor analysis on survey data from 403 clinical directors from Germany, Austria and Switzerland and used the dimensions identified to explain the level of CIL with ordered logistic regression analysis. The intensity of collaboration and exchange with the IT department as well as the degree of executive IT leadership showed to be strongly associated with better CIL while personal views and attitudes of clinical directors were not. Analysing country differences revealed the degree of the exchange with the IT department to be significantly lower in German hospitals. This points at a potential strategic lever for German hospital executives to focus on.
Oleamide is used as a lubricant in the manufacturing and application of polypropylene (PP) medical devices. Samples of PP were prepared with 0, 1500, and 15 000 ppm oleamide content as lubricant. The samples were either left non-sterile, sterilized with ethylene oxide (ETO), γ-radiation (γ) or autoclaved (A) and stored for up to 4 weeks. To determine the oleamide bulk-to-surface distribution depending on sterilization method and storage time an extraction method and a washing technique were applied. The oleamide content was determined by gas chromatography (GC-FID) and compared with the coefficient of friction (COF). The COF dependent on the measured lubricant content at the surface. The content of lubricant on the surface depends on the type of sterilization: ETO increased the lubricant content to some extent, γ-sterilization and autoclaving reduced it. After storage, no migration of the lubricant to the surface could be detected.
Objectives: This paper addresses recent steps for reforming the eligibility criteria of the German long-term care insurance that have been initiated to overcome shortcomings in the current system.
Methods: Based on findings of a survey of international long-term care systems, assessment tools and the relevant literature on care needs a new tool for determining eligibility in the German long-term care insurance was developed.
Results: The new tool for determining long-term care eligibility broadens the understanding of what ‚dependency on nursing care' implies for the person affected. The assessment results in a degree of dependency from personal help provided by formal or informal caregivers. This degree of dependency can be used for determining eligibility for and the amount of long-term care benefits.
Discussion: The broader understanding of "dependency on nursing care' and the new tool are important steps to adapt the German long-term care insurance to the challenges of the demographic and societal changes in the future
Deutscher Presserat
(2010)
Schon von Beginn an war der Deutsche Presserat ein eher schwerfälliges Gremium. So lässt sich bereits seine Gründung vor allem als eine verspätete Reaktion auf den autoritären Stil interpretieren, mit dem die Regierung Adenauer – im Rahmen einer insgesamt restaurativen Kulturpolitik (vgl. Lattmann 1983) – auch ihre Medienpolitik betrieb. Die Zielstrebigkeit der Adenauer-Administration zeigte sich zunächst in dem Versuch, in den Jahren 1951/52 ein repressives Bundespressegesetz zu schaffen, das die Pressefreiheit geradezu mit einer „Flut von Beschränkungen˵ (Frei 1988: 82) überziehen wollte und so genannte ‚Presseausschüsse` als staatliche Kontrollinstanzen für die junge demokratische Presse vorsah. Zutreffend verurteilt Norbert Frei (1988: 90) diesen – am Ende gescheiterten – Vorstoβ als das Ansinnen, eine „Rechtsgrundlage für Zeitungsverbote˵ zu schaffen. [ABSTRACT FROM AUTHOR].
Das Deutschlandstipendium: Begehrt und erfolgreich
Das im Jahre 2010 neu geschaffene Deutschlandstipendium hat eine rasante Entwicklung genommen: So haben deutsche Hochschulen im Jahr 2013 bereits 19.740 Deutschlandstipendien vergeben – rund 42 Prozent mehr als noch 2012 (BMBF v. 08.07.2014). Es wird je zur Hälfte von Unternehmen, Stiftungen bzw. weiteren privaten Förderern auf der einen sowie vom Bund auf der anderen Seite finanziert. Die öffentliche Ausschreibung und Durchführung der Auswahlverfahren zum Deutschlandstipendium liegt in der Verantwortung der Hochschulen.
Deutschlandstipendium – so machen Sie alles richtig
Das neue Werk informiert prägnant, gut verständlich und praxisgerecht über:
Ausschreibung der Stipendien
Bewerbungsvoraussetzungen
Auswahlkriterien
mögliche Verfahrensfehler
Rechtsschutz für Stipendienbewerber.
Mit enthalten ist eine Auflistung von Links zu den Auswahlsatzungen der Universitäten und Hochschulen.
Der praktische Leitfaden zum Deutschlandstipendium
Das Werk richtet sich gleichermaßen an die Hochschulverwaltungen, Mittelgeber sowie Studierende, die sich um ein Stipendium bewerben möchten oder ein solches bereits erhalten.
Background: Availability and usage of individual IT applications have been studied intensively in the past years. Recently, IT support of clinical processes is attaining increasing attention. The underlying construct that describes the IT support of clinical workflows is clinical information logistics. This construct needs to be better understood, operationalised and measured.
Objectives: It is therefore the aim of this study to propose and develop a workflow composite score (WCS) for measuring clinical information logistics and to examine its quality based on reliability and validity analyses.
Methods: We largely followed the procedural model of MacKenzie and colleagues (2011) for defining and conceptualising the construct domain, for developing the measurement instrument, assessing the content validity, pretesting the instrument, specifying the model, capturing the data and computing the WCS and testing the reliability and validity.
Results: Clinical information logistics was decomposed into the descriptors data and information, function, integration and distribution, which embraced the framework validated by an analysis of the international literature. This framework was refined selecting representative clinical processes. We chose ward rounds, pre- and post-surgery processes and discharge as sample processes that served as concrete instances for the measurements. They are sufficiently complex, represent core clinical processes and involve different professions, departments and settings. The score was computed on the basis of data from 183 hospitals of different size, ownership, location and teaching status. Testing the reliability and validity yielded encouraging results: the reliability was high with r(split-half) = 0.89, the WCS discriminated between groups; the WCS correlated significantly and moderately with two EHR models and the WCS received good evaluation results by a sample of chief information officers (n = 67). These findings suggest the further utilisation of the WCS.
Conclusion: As the WCS does not assume ideal workflows as a gold standard but measures IT support of clinical workflows according to validated descriptors a high portability of the WCS to other hospitals in other countries is very likely. The WCS will contribute to a better understanding of the construct clinical information logistics.
Background: Continuous improvements of IT-performance in healthcare organisations require actionable performance indicators, regularly conducted, independent measurements and meaningful and scalable reference groups. Existing IT-benchmarking initiatives have focussed on the development of reliable and valid indicators, but less on the questions about how to implement an environment for conducting easily repeatable and scalable IT-benchmarks.
Objectives: This study aims at developing and trialling a procedure that meets the afore-mentioned requirements.
Methods: We chose a well established, regularly conducted (inter-) national IT-survey of healthcare organisations (IT-Report Healthcare) as the environment and offered the participants of the 2011 survey (CIOs of hospitals) to enter a benchmark. The 61 structural and functional performance indicators covered among others the implementation status and integration of IT-systems and functions, global user satisfaction and the resources of the IT-department. Healthcare organisations were grouped by size and ownership. The benchmark results were made available electronically and feedback on the use of these results was requested after several months.
Results: Fifty-ninehospitals participated in the benchmarking. Reference groups consisted of up to 141 members depending on the number of beds (size) and the ownership (public vs. private). A total of 122 charts showing single indicator frequency views were sent to each participant. The evaluation showed that 94.1% of the CIOs who participated in the evaluation considered this benchmarking beneficial and reported that they would enter again. Based on the feedback of the participants we developed two additional views that provide a more consolidated picture.
Conclusion: The results demonstrate that establishing an independent, easily repeatable and scalable IT-benchmarking procedure is possible and was deemed desirable. Based on these encouraging results a new benchmarking round which includes process indicators is currently conducted.