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Controlling the Data Warehouse – a Balanced Scorecard Approach

  • Data warehouse systems have become a basic technological infrastructure in management decision making. Nevertheless, the overall utility of data warehouses remains unmeasured in most practical cases. As a consequence of this, IT-managers do not possess appropriate means to evaluate warehouse benefits in order to decide about investments in warehousing technology. This paper develops a controlling instrument for data warehouse systems based on the Balanced Scorecard (BSC) approach. On the basis of the technological aspects of data warehouse systems, the BSC perspectives are developed and populated with relevant objectives and measures for datawarehouse success. These perspectives are integrated into a consistent data warehouse scorecard. Finally, this instrument provides a holistic approach to drive the performance of data warehouse systems.

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Author:Frank Bensberg
Title (English):Controlling the Data Warehouse – a Balanced Scorecard Approach
Parent Title (English):Journal of Computing and Information Technology
Document Type:Article
Year of Completion:2003
Release Date:2018/02/23
First Page:233
Last Page:241
Faculties:Fakultät WiSo
DDC classes:000 Allgemeines, Informatik, Informationswissenschaft / 004 Informatik
Review Status:Veröffentlichte Fassung/Verlagsversion