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Developing and Trialling an independent, scalable and repeatable IT-benchmarking procedure for healthcare organisations

  • Background: Continuous improvements of IT-performance in healthcare organisations require actionable performance indicators, regularly conducted, independent measurements and meaningful and scalable reference groups. Existing IT-benchmarking initiatives have focussed on the development of reliable and valid indicators, but less on the questions about how to implement an environment for conducting easily repeatable and scalable IT-benchmarks. Objectives: This study aims at developing and trialling a procedure that meets the afore-mentioned requirements. Methods: We chose a well established, regularly conducted (inter-) national IT-survey of healthcare organisations (IT-Report Healthcare) as the environment and offered the participants of the 2011 survey (CIOs of hospitals) to enter a benchmark. The 61 structural and functional performance indicators covered among others the implementation status and integration of IT-systems and functions, global user satisfaction and the resources of the IT-department. Healthcare organisations were grouped by size and ownership. The benchmark results were made available electronically and feedback on the use of these results was requested after several months. Results: Fifty-ninehospitals participated in the benchmarking. Reference groups consisted of up to 141 members depending on the number of beds (size) and the ownership (public vs. private). A total of 122 charts showing single indicator frequency views were sent to each participant. The evaluation showed that 94.1% of the CIOs who participated in the evaluation considered this benchmarking beneficial and reported that they would enter again. Based on the feedback of the participants we developed two additional views that provide a more consolidated picture. Conclusion: The results demonstrate that establishing an independent, easily repeatable and scalable IT-benchmarking procedure is possible and was deemed desirable. Based on these encouraging results a new benchmarking round which includes process indicators is currently conducted.

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Metadaten
Author:Jan-David LiebeORCiD, Ursula Hertha HübnerORCiD
Title (English):Developing and Trialling an independent, scalable and repeatable IT-benchmarking procedure for healthcare organisations
DOI:https://doi.org/10.3414/ME12-02-0016
ISSN:2511-705X
ISSN:0026-1270
Parent Title (English):Methods of Information in Medicine
Document Type:Article
Language:English
Year of Completion:2013
Identifier:Zur Anzeige in scinos
electronic ID:Zur Anzeige in scinos
Release Date:2021/05/25
Volume:52
Issue:4
First Page:360
Last Page:369
Note:
Zugriff im Hochschulnetz
Faculties:Fakultät WiSo
DDC classes:600 Technik, Medizin, angewandte Wissenschaften / 610 Medizin, Gesundheit
Review Status:Veröffentlichte Fassung/Verlagsversion